Returns & Refunds
Worry-free shopping with our satisfaction guarantee
30-Day Satisfaction Guarantee
We want you to love your worms! If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. No questions asked!
Return Conditions
- ✓ Items must be in original condition
- ✓ Items must be unused and undamaged
- ✓ Return initiated within 30 days
- ✓ Proof of purchase required
How to Return
- Contact support@wormonastring.com
- Receive return authorization
- Pack item securely
- Ship back to us
- Receive your refund
Refund Processing
Refunds are typically processed within 5-7 business days of receiving your return. You'll receive an email confirmation once your refund has been issued.
Please allow 3-5 business days for the refund to appear in your account, depending on your financial institution.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@wormonastring.com. We'll arrange for a replacement or full refund, including return shipping costs.