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Worry-free shopping with our satisfaction guarantee
We want you to love your worms! If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. No questions asked!
Refunds are typically processed within 5-7 business days of receiving your return. You'll receive an email confirmation once your refund has been issued.
Please allow 3-5 business days for the refund to appear in your account, depending on your financial institution.
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item shipped).
We recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
If you receive a damaged or defective item, please contact us immediately at support@wormonstring.com. We'll arrange for a replacement or full refund, including return shipping costs.